What you’ll be doing
You will own the post-sales engagement for major customers, ensuring that we are able to deliver their business objectives and receive value from their relationship with Exonar. A key measure of your success will be customer delight, measured by Net Promoter Score (NPS).
This will include onboarding, training, customer adoption, consulting and support. You’ll have access to technical and support teams, however we are also expecting you to be a hands-on user and promoter of our software.
You’ll be ready to lead customer workshops, steer discussions and build consensus and a plan for adoption of the Exonar platform in the customer environment.
The majority of your time will be interacting with customers, although a big part of your role will be bringing clients stories to life internally and making sure the support they need is in place.