Graduate Analyst at ContactEngine
United Kingdom
It’s more than likely that you or someone you know will have had a conversation with
ContactEngine you (or they) just won’t know it. ContactEngine helps some of the biggest
companies in the world to have proactive, automated conversations with their customers
millions of unique conversations occurring across the globe each year, at any time, with 0.5s
response time to a customer.


ContactEngine has a team of 90 people working across the UK (London HQ) and USA (Virginia
HQ), though mostly all working from home now for Covid-related reasons. Scale up, not start up.
Why should that excite you? Well, it means your work is highly visible and you’ll deliver real
impact no small cogs in big machines here.


More about the role...

We’re looking to hire up to 3 Graduate Analysts to join our growing team. At this point we
expect you’ll be thinking something along the lines of ‘aha, that ever so helpful catch-all job title
of ‘Analyst’ - sounds nice, but what does it even mean?’ Well, here is what it means at
ContactEngine:


Working with the Customer Success and Sales teams to design and build the specification for
new proactive conversations, both for new and existing clients

Being responsible for building and configuring new proactive conversations in the
ContactEngine product, as well as making tweaks to existing ones (none of which requires you
to be a software developer)

Analyzing the performance of proactive conversations to ensure KPIs are being met and to
identify improvement opportunities (some of this can be done using our reporting tool, but
some will need more hands-on analytics), and taking this right through into presentation of
findings



Starting as Graduate Analyst in the company will give you a strong foundation in the ContactEngine
product by being at the ‘coal face’ of the company. We don’t expect you to stay there forever.
Quite the opposite in fact, we want it to be the basis from which to start a career with us, and this
could go in any direction it could be further into the world of Software Development, Artificial
Intelligence, DevOps (look it up), perhaps Marketing, maybe Sales, or possibly Customer Success.
In other words, consider the Graduate Analyst role your starting point.


Who we’re looking for

In terms of the type of person that we’re looking for, you will be:


Inquisitive with a passion for learning

A keen problem solver

Driven to deliver

Have professional pride and take ownership of your own work

Thrive on working in a team


Now, at this point most companies would list the specific skills for the role that you must have.
We’re a little more relaxed than that. Below is a short wish list of skills if you have some of
them, great, but if you don’t have them all, then it doesn’t preclude you from applying. We just
want to know you’re driven to learn those skills on the job.


While you don’t have to be a mathematician, you do need to be comfortable with doing
quantitative analysis using Excel (any skills in quantitative tools such as R, MatLab, or
Python an added bonus)

Familiarity with SQL

Familiarity with Java and/or C#


What you’ll get out of it

Your starting salary will be £30,000 per annum. In addition to which you will get:


Valuable skills in an award-winning, highly successful scale-up tech organization

The opportunity to pursue certifications/qualifications relevant to your role (AWS
certifications, SQL training courses, etc.)

Mentorship and support from a senior team member
A flexible working environment it really doesn’t matter where you work (except we do
ask that you come to customers premises at least once a week). We also have a core and
ever-present team in London and McLean, VA (well, until this virus hit we did).


How to apply

If you like the sound of the role and the company, then the next step is send your CV and
covering letter to Glen Foster, our Implementation Director at
glen.foster@contactengine.com.

Assuming you fit the bill on paper, then we’ll invite you in for an informal (virtual) coffee so that
you can get to learn more about us, and us more about you. If we both still want to proceed,
then we’ll carry on with interviews. We move quickly one of the joys of a smaller company is
no red tape!