Director of Customer Success at PROWLER.io
Cambridge, GB

About the role

If you have a passion for innovation, technology and entrepreneurship and are driven by creating and nurturing customer relationships then this could be the right role for you! 

This is an exciting opportunity to work for a fast-growing start-up at the forefront of technology, helping to manage and deliver strategy for driving our customer engagement. In this role, you will be able to shape the role to make it your own and really see the impact you make on the business and for our customers.

You’ll be responsible for managing assigned accounts initially within our automotive vertical ensuring delivery, adoption and expansion of our AI solutions by our customers. You will be customer centric, seeking to understand and advocate for the customers’ needs and bridging their requirements with our product management, business management, and engineering functions to deliver valued solutions. You will accelerate growth whilst offering an unrivalled customer experience.

What will you be responsible for?

  • Customer account management - ensuring customers remain satisfied with the delivered solution
  • Revenue growth within your business domain 
  • Identify business opportunities, develop and sign-up business prospects
  • Managing customer project deliveries, milestones and customer sign-offs

Specific tasks

  • Create, maintain and expand relationships into assigned or target customers organisations
  • Identify business opportunities, develop and sign-up business prospects
  • Identify customer needs, develop value proposition, and prepare offers to prospects 
  • Manage customer projects' deliveries, milestones and customer sign-offs
  • Ensure customers remain satisfied with the delivered solution
  • Organise necessary customer trainings, workshops or meetings when needed
  • Create account strategy, and account targets 
  • Execute account strategy on day to day work 
  • Communicate account status, progress, needs and roadblocks regularly with stakeholders
  • Identify and validate customer requirements. Capture and communicate those internally
  • Set customer satisfaction KPI and ensure high quality of service
  • Provide and communicate customer learnings to internal stakeholders
  • Act as first line of contact with customers for projects and business related matters 
  • Organise regular account update meetings internally and with customers
  • Manage and negotiate commercial agreements, expansion and renewal contracts  
  • Analyse and perform due diligence for each opportunity 
  • Collect market and competitor information and support product teams with positioning and feature planning

What skills, experience, and qualifications do you need to succeed in this role?

  • Experience in CxO level engagement and transformational projects
  • Past work experience with big automotive OEMs essential as is international experience in multinational companies
  • Deep knowledge and experience in automotive domain, especially in Japan and France
  • Fluent in English, Japanese and French
  • Deep understanding of Japanese and French business culture
  • Previous experience in applying software solutions to unlock value for large global customers
  • Track record in ability to identify new opportunities, and to translate customer business pain-points to value proposition and to unlock value
  • Substantial experience in customer management and business solution delivery
  • Extensive and proven skills in account management, business development and generating revenue 
  • Track record in business with Tier 1 and Fortune 500 companies
  • Broad knowledge in technology solutions in supply chain domain and competitive landscape across vendors
  • Experience in developing and managing high performing teams 
  • Experience in capturing market and customer requirements into feature planning 
  • Ability to analyse customer business and identify areas to unlock value and communicate the value externally and internally 

About PROWLER.io

We believe AI is valuable only when it enables better decisions. We want to ensure that business is powered by people; empowered by AI. That is why VUKU®, our AI decision engine for enterprise, is designed to make good decisions in dynamic environments.

We have built a world-class, cross-disciplinary team of researchers, engineers and product managers in Cambridge, UK, the global centre of AI excellence, combining branches of mathematics and engineering in ways that have never been done before. This integrated approach - and our industry-leading research credentials - gives us a unique competitive advantage.

We take pride in the diversity of our employees, valuing the special experience and expertise that people from different backgrounds bring to our business. Our team of over 100 talented people from all over the globe consists of almost 30 different nationalities and we are growing. We are collaborative, innovative, ambitious, optimistic and curious.

Salary

Competitive salary, depending on experience and comprehensive benefits.

Vacancy application start date: 17 April 2020

Closing date: 14 May 2020